Our products are faithfully represented in the photos provided. What you see is exactly what you get. We take great care to ensure that the images accurately reflect the details and characteristics of each item.

Our products have been preserved for so many years and through so many generations that we are deeply committed to their value although
considering the unique nature of our items, which are predominantly antique or vintage, they may not always be in flawless condition and could exhibit signs of wear due to their age.

For additional details regarding the condition of a specific item, please feel free to reach out to us via email at hello@philomusa.com. We are here to assist you further and ensure your shopping experience with us remains enjoyable and transparent.

All purchases are guarantied.
You can pay with any credit card via Stripe, PayPal, or Apple Pay.
Local taxes are included in the prices you see in the store.
Philomusa does not retain or possess the original card numbers of your use, You will never be asked to send your payment information without encrypting it first, this means you should never send your credit card information over the phone or via email.

If you have any other question please contact us at hello@philomusa.com

Our team will dispatch your product within three days of purchase. Shipping will be completed through a registered courier service and an email will be sent to you with tracking information as soon as your item has been sent out.

Our products have been preserved for so many years and through so many generations that we are deeply committed to their value. We make every effort to ensure they reach your hands without any alteration to what you see in the photographs. We use double, and even triple, protection in our packaging, and we clearly mark on the exterior that the package contains delicate and fragile materials.

At the moment, www.philomusa.com is our only location. However, in the future, we are open to the possibility of hosting pop-up sales events for you to get to know us, chat, and view our most special treasures. But for now, this website is our sole home.

We aim to reach as many places as possible, but for now, we deliver to most of Europe, the United States, and some countries in America. To check shipping options, simply add your preferred product to the shopping cart, proceed with payment, and we'll display the shipping rate based on your location. If you have any questions or don't see your location listed, please reach out to us at hello@philomusa.com, and we'll do our best to get your purchase to you.

We sincerely hope that you love your Philomusa purchase. However, if you wish to return your item, we have a 15 day return policy from date of receipt. Kindly notify us of your return at your earliest convenience. We offer a full refund for your order (shipping costs are excluded) as long as the item is returned in its original condition within the specified 15-day period.

It's important to note that the customer bears responsibility for all return shipping and insurance costs. Upon receipt your return, we commit to credit your account within 7 working days.

We want to assure you that both payment process and shipping are fully guaranteed.
Your payment is securely processed, and we do not only prioritize the safety of your financial information but also ensure the timely and secure delivery of your order.
If you encounter any issues, our dedicated customer support team is ready to assist you promptly.

We are here to help you with anything, you can contact us at hello@philomusa.com, or you may call us on +34 603 61 96 79 (Spain)